Charter Shutting Down Its Home Security

Having learned early one to never bundle multiple services with one company, it appears that some people think that the ease of having one bill is better than having proper services separately. That isn’t to say that having your television service paired with your internet service (since they are usually one and the same) isn’t a necessity. However, when you bundle your home security service with your internet company – that could be a problem. Charter shutting down their service hurts a lot of people.

Just ask people that had Spectrum home security.

The Charter-owned cable company has notified customers that it will stop supporting its Spectrum Home Security service on February 5th. When that happens, the system will largely be useless. Individual devices should work, but the core monitoring service and remote device access (you know, the main reasons you signed up) will go away.

That’s about three and a half weeks away.

A spokesperson told KSBY that Spectrum was bowing out of a business it “inherited” four years ago as a result of deals between Time Warner Cable and Bright House in 2016. It’s offering promotional deals from Abode or Ring (minus service subscriptions) as compensation. The company first alerted customers in December.

However, if you spent a bunch of cash on outfitting your home with cameras and sensors, you’re pretty much on your own. No refunds and those offers won’t offset the money spent. Charter told Gizmodo that a “small percentage” of customers would be affected, but that still leaves a few more than resentful consumers.

Oh, did we mention that the firmware on those devices doesn’t allow switching to other services? Yeah, Charter better rethink when they call their houses with some new service. Having dealt with Charter’s customer service, the caller would have more knowledge than customer service.

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