Last week, word came out that Sony was issuing refunds for dissatisfied player of Cyberpunk 2077. On Friday, the other shoe dropped. Microsoft refunds Cyberpunk 2077 for people that ask for one. However, unlike Sony, they are still offering the game on their store.
“Cyberpunk 2077: To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice,” Microsoft tweeted from the Xbox Support account. “While we know the developers at CD PROJEKT RED have worked hard to ship Cyberpunk 2077 in extremely challenging circumstances, we also realize that some players have been unhappy with the current experience on older consoles.”Twitter
Microsoft refunds Cyberpunk 2077 made sense
The issue seems to stem from last-gen players attempting to play the game. While use on the PlayStation 5 and Xbox Series X seems to be fine, it’s older consoles that are the problem. For a game that was delayed countless times, it should be run smoother on both consoles. This hurts the brand for the many more people that didn’t get the next-gen consoles.
“We should have paid more attention to making it play better on PlayStation 4 and Xbox One,” CD Projekt in a statement which was signed by Marcin Iwinski, founder of parent company CD Projekt, and all of its board of directors.
What made matter worse was the fact that CD Projekt referred unhappy customers back to their respective stores for refunds. The major problem is that Sony and Microsoft don’t offer refunds on digital content. It is important to realize that the game was optimize for the PS5 and Xbox Series X.
This is the sort of thing that will turn off people from purchasing the game. At least, until they can get a next-gen console. That seems worse than delaying the game a bit longer.